q778 Privacy Policy

q778 (referred to throughout this Policy as "q778", "we", "us", or "our") operates the online gaming and sports betting platform accessible at https://q778.app, including all associated subdomains, mobile interfaces, and related services (collectively the "Platform"). q778 is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all users of the q778 Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact q778 through support channels. By accessing or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with q778.

q778 collects only the personal data that is necessary to provide the Platform's services, comply with applicable legal obligations, and maintain platform security. The categories of data we collect are set out below:

q778 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by applicable law or regulatory authority and only with appropriate safeguards in place.

q778 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically as you interact with the Platform, including cookies, server logs, pixel tags, and similar tracking technologies that record technical and usage information.
• Third-party payment processors: Transaction confirmation data returned by payment providers such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto payment gateways when you initiate a deposit or withdrawal.
• Identity verification providers: Document verification results and identity confirmation data returned by third-party KYC service providers during the account verification process.
• Fraud prevention services: Risk signals and device fingerprint data provided by fraud detection partners to help q778 identify and prevent account fraud, bonus abuse, and money laundering activity.

q778 uses the personal data it collects for the following purposes:

• Account management: To register, verify, maintain, and administer your q778 account, including processing login requests, password resets, and account setting changes.
• Payment processing: To process deposits and withdrawals via your selected payment method, verify the source of funds, and maintain an accurate transaction history.
• Identity verification and KYC compliance: To verify your identity, confirm your age (21+ requirement), and satisfy anti-money laundering obligations under applicable international gaming regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, apply player-requested limits and self-exclusions, and comply with responsible gaming obligations.
• Customer support: To respond to your queries, complaints, and support requests through live chat and email channels.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via your account settings.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, security, and user experience of the q778 Platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities where required.

q778 processes your personal data on the following legal bases, depending on the purpose for which the data is used:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification requirements, and responses to regulatory or law enforcement requests.
• Legitimate interests: Processing carried out in q778's legitimate interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the Platform — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. Consent-based processing can be withdrawn at any time without affecting the lawfulness of prior processing.

q778 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared with third parties only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and crypto payment gateways) solely to process your deposit and withdrawal transactions.
• Identity verification providers: Your identity documents and personal details may be shared with licensed third-party KYC providers to complete the account verification process required under gaming compliance obligations.
• Fraud prevention and security partners: Technical and behavioural data may be shared with fraud detection services to identify and prevent account abuse, bonus fraud, and financial crime on the Platform.
• Game and software providers: Usage data related to specific games may be shared with the game providers (slots, live casino, fishing game operators) for the purpose of game performance monitoring and dispute resolution.
• Regulatory and law enforcement authorities: q778 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory requirement.
• Business transfers: In the event of a merger, acquisition, or sale of q778's business or assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms in advance.

All third parties with whom q778 shares personal data are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose beyond the specific service they are providing to q778.

q778 supports Bitcoin (BTC) and USDT (TRC-20) deposits and withdrawals, and we understand that financial privacy is one of the primary reasons Pakistani players choose crypto payment methods. However, it is important to understand the following:

• Crypto wallet addresses used for deposits and withdrawals are recorded as part of your transaction history and are subject to the same data protection standards as all other financial data held by q778.
• Blockchain transactions are publicly visible on the relevant blockchain network. q778 has no control over on-chain data visibility.
• q778 is required under its international gaming licence and AML obligations to conduct source-of-funds checks on large crypto transactions. This may require you to provide documentation regarding the origin of cryptocurrency funds.
• q778 does not share your crypto wallet addresses with third parties except where required for payment processing, compliance verification, or in response to a lawful regulatory or law enforcement request.

q778 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and analyse usage patterns. The types of cookies used are described below:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. Essential cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect anonymous data about how users navigate the Platform, which pages are most visited, and how long sessions last. This data helps q778 improve the Platform experience.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect your account from unauthorised access attempts.
• Preference cookies: Used to remember your language preference, display settings, and other personalisation choices made during your session.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies or delete existing cookies at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to maintain a logged-in session.

q778 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The general retention periods applied by q778 are as follows:

• Account data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML and gaming licence record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, as required under applicable AML regulations.
• KYC verification documents: Retained for the duration of your account plus five (5) years following account closure.
• Support and communication records: Retained for a minimum of two (2) years from the date of the last communication, or for the duration of any ongoing dispute.
• Technical and usage data: Retained for up to twelve (12) months from collection, after which it is anonymised or deleted.

Upon expiry of applicable retention periods, q778 will securely delete or anonymise your personal data. Where anonymisation is applied, the resulting data is no longer considered personal data and may be retained indefinitely for statistical or analytical purposes.

Subject to applicable law and the limitations of q778's legal obligations, you have the following rights in relation to the personal data q778 holds about you. To exercise any of these rights, please contact q778 support as described in Section 14.

q778 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and the q778 Platform.
• Two-factor authentication (2FA) available for all registered accounts, providing an additional layer of protection against unauthorised login attempts.
• Encrypted data storage for all sensitive personal and financial data held in q778's secure databases.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with access logs maintained and regularly reviewed.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
• Fraud monitoring systems that continuously analyse account behaviour for signs of unauthorised access, credential stuffing, or account takeover attempts.

Despite these measures, no electronic transmission or storage system is entirely without risk. q778 cannot guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your account credentials and for notifying q778 immediately if you suspect any unauthorised access to your account.

The q778 Platform is strictly intended for adults aged 21 years and above. q778 does not knowingly collect, process, or store personal data from individuals under the age of 21. Registration by anyone under 21 is prohibited under q778's Terms & Conditions.

Age verification is conducted as part of the account registration and KYC process. Where q778 has reason to believe that a registered account is held by or being used by a person under 21, the account will be suspended immediately, all pending transactions will be halted pending investigation, and any deposits made by an underage user will be returned to the original payment source after identity verification.

If you believe a minor may have registered on the q778 Platform, please contact our support team immediately via live chat or the email address in Section 14. q778 treats reports of underage access as a priority matter.

q778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform services. When material changes are made — meaning changes that significantly affect how your personal data is collected, used, or shared — q778 will notify registered players by posting the updated Policy on the Platform and, where practicable, via account notifications or email to your registered address.

The "Last updated" date at the top of this page will be revised whenever the Policy is amended. Your continued use of the q778 Platform following the effective date of any amendments constitutes your acknowledgment of the updated Policy. If you do not accept the revised terms, you should cease using the Platform and contact support to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how q778 is protecting your data and what your rights are.

If you have any questions, concerns, or requests relating to this Privacy Policy or q778's data processing practices, please contact our Data Protection team using the details below:

• Support Email: [email protected]
• Live Chat: Available 24/7 inside your q778 account dashboard after login
• Subject Line: Please include "Privacy Request" or "Data Rights Request" in your subject line so your message is directed to the appropriate team

q778 will acknowledge receipt of all privacy-related requests within five (5) business days and will provide a substantive response within thirty (30) calendar days. If your request is complex or involves a high volume of data, we may extend this period by up to sixty (60) additional days with notice.

If you are unsatisfied with q778's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution body designated under q778's international gaming licence. q778 will cooperate fully with any such supervisory review process.