q778 Terms & Conditions

These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") govern your access to and use of the q778 platform, including the website located at https://q778.app, all associated subdomains, mobile interfaces, gaming services, betting services, payment processing facilities, and any related services operated by q778 (collectively referred to as the "Platform" or "Services").

By accessing the q778 Platform, registering an account, making a deposit, placing a bet, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming Policy, both of which form part of the full legal framework governing your use of q778. In the event of any conflict between these Terms and the content of any promotional material or other communication, these Terms shall take precedence.

Use of the q778 Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. q778 does not permit any person under the age of 21 to register, deposit funds, or participate in any game or betting activity on the Platform.
• You are accessing the Platform as an individual acting on your own behalf, and not on behalf of any third party.
• You are of sound mind and not acting under duress or impairment.
• You have not previously been excluded from q778 or any affiliated platform, either by voluntary self-exclusion or by administrative action.
• You are not a professional sportsperson, referee, official, or otherwise directly connected to any event on which you intend to place a bet.
• You are not an employee, contractor, agent, or close family member of any employee of q778.

q778 reserves the right to request identity verification at any time. If a player is found to have misrepresented their age or identity, q778 reserves the right to void all bets, confiscate winnings, and close the account without prior notice. Any deposits made by an underage user will be returned to the original payment method, net of any applicable processing fees.

Each individual may hold only one (1) registered account on q778. The creation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, device identifiers, or IP addresses — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.

When registering, you agree to provide accurate, current, and complete information. You must promptly update your account details if any information changes. q778 shall not be liable for any issues arising from inaccurate or outdated account information provided by you.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. You agree to notify q778 immediately via live chat support if you suspect unauthorised access to your account. q778 accepts no liability for losses resulting from unauthorised access caused by your failure to protect your login credentials.

As part of q778's Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, the Platform may require document verification before processing withdrawals or upon reaching certain deposit thresholds. Accepted documents typically include a valid government-issued photo identity document and proof of address. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

q778 supports the following payment methods for deposits and withdrawals: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, Bitcoin (BTC), and USDT (TRC-20). Payment method availability may vary and is subject to change. q778 does not charge platform-side fees on standard deposits or withdrawals, although third-party payment providers may apply their own charges.

All deposits must originate from a payment method registered in your own name. Third-party deposits — where the payment source belongs to another individual — are prohibited and may result in account suspension and the return of funds to the originating source.

Withdrawal requests are subject to verification of identity and source of funds where required under q778's AML policy. Crypto withdrawals are typically processed within one (1) hour of approval. Fiat withdrawals via JazzCash, EasyPaisa, or bank transfer are typically processed within twenty-four (24) hours, subject to banking partner processing times. q778 makes no guarantee of specific processing times where delays are attributable to third-party payment processors or banking partners.

All withdrawals must be processed to the same payment method used for the most recent deposit unless an exception is approved in writing by q778 support. This policy exists as a security and anti-fraud measure. Refusal to comply with this policy may result in withdrawal delays pending further verification.

q778 offers various bonuses and promotional incentives to eligible registered players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, and VIP loyalty rewards. All bonuses are subject to the specific terms stated at the time the bonus is offered, and those specific terms are incorporated into and form part of this Agreement.

Unless stated otherwise in the specific promotion terms, the following general conditions apply to all bonuses issued by q778:

• Bonuses are credited to your account in the form of bonus funds or free spins and are subject to wagering requirements before any associated winnings may be withdrawn.
• Standard wagering requirements range from 20x to 40x the bonus amount unless explicitly stated otherwise in the promotion terms.
• Wagering contributions vary by game type. Slots typically contribute 100% toward wagering requirements. Live casino games, sports bets, and fishing games may contribute at a reduced rate as specified per promotion.
• Bonus funds must be wagered within the validity period stated in the promotion. Expired bonuses and any associated winnings will be forfeited without compensation.
• q778 reserves the right to cancel or modify any bonus or promotion at any time where there is evidence of abuse, collusion, exploitation of a technical error, or where the promotion has been claimed in bad faith.
• Only one (1) bonus may be active at any time unless the promotion terms explicitly permit multiple concurrent bonuses.

All bets and gaming activity on q778 are subject to the specific rules applicable to each product category — sports betting, live casino, slots, and fishing games. These product-specific rules are published within the relevant sections of the Platform and are incorporated into this Agreement by reference.

The following general betting rules apply across all q778 products:

• All bets are final once confirmed. q778 does not accept requests to cancel, void, or amend a confirmed bet except where a technical error has demonstrably occurred on the Platform's side.
• In the event of a technical failure, network interruption, or system error that affects the outcome of a game or bet, q778 reserves the right to void the affected round or bet and return the staked amount to the player's account balance.
• Odds and game parameters are subject to change prior to bet confirmation. The odds displayed at the time a bet is confirmed are the odds that apply to that bet.
• q778 uses certified random number generators (RNG) for all casino and slot games. The integrity of these RNGs is subject to independent audit and certification.
• Minimum and maximum bet limits apply per game and per market. These are displayed within the game interface or betting lobby and may vary by player account tier.
• q778 reserves the right to limit bet sizes, restrict markets, or suspend a player's ability to bet on specific events at its discretion where unusual betting patterns are detected.

For cricket betting specifically — including PSL fixtures, international Test matches, ODIs, and T20Is — q778 applies standard cricket betting rules including rules on abandoned matches, Duckworth-Lewis-Stern (DLS) method applications, and player substitution scenarios. Full cricket betting rules are available within the Sports Betting section of your q778 account.

By using the q778 Platform, you agree not to engage in any of the following prohibited activities. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required:

• Money laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity or to obscure the origin of funds.
• Fraud: Using stolen, cloned, or unauthorised payment credentials. Filing false chargebacks or payment disputes.
• Collusion: Coordinating with other players to manipulate game outcomes, exploit bonus offers, or gain an unfair advantage.
• Arbitrage betting: Systematically exploiting pricing inefficiencies across markets in a manner that constitutes professional arbitrage activity rather than recreational betting.
• Automated play: Using bots, scripts, automated software, or artificial intelligence tools to interact with the Platform without explicit written authorisation from q778.
• Account sharing: Allowing any other individual to access or operate your q778 account, whether for betting, collecting winnings, or any other purpose.
• Exploitation of errors: Knowingly exploiting software bugs, odds errors, display glitches, or system vulnerabilities. Any winnings generated through the exploitation of an error are not withdrawable and will be voided.
• Harassment: Engaging in abusive, threatening, or harassing behaviour toward q778 staff or other players via any communication channel.

q778 is committed to providing a safe and responsible gaming environment. The Platform offers a range of tools designed to help players maintain control of their gaming activity. These tools are accessible at any time from within your account settings and include deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.

Self-exclusion requests submitted via live chat or account settings will be actioned within twenty-four (24) hours. During a self-exclusion period, your account will be suspended and you will be unable to deposit, bet, or access promotional offers. q778 will make reasonable efforts to detect and close any new account opened by a self-excluded player.

If you believe your gambling is causing harm to yourself or your finances, we strongly encourage you to use the self-exclusion tool immediately and seek independent support. q778's full responsible gaming resources are detailed on the Responsible Gaming page.

All content on the q778 Platform — including but not limited to software, source code, game logic, text, graphics, logos, icons, images, audio clips, video content, and the overall look and feel of the Platform — is the exclusive property of q778 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational use in accordance with these Terms. This licence does not grant you any rights to reproduce, distribute, publicly display, modify, reverse engineer, or create derivative works from any Platform content.

The q778 name, logo, and all associated trademarks and service marks are the property of q778. Unauthorised use of these marks — including in any domain name, social media handle, or marketing material — is strictly prohibited and may result in legal action.

To the maximum extent permitted by applicable law, q778, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Interruptions to Platform access caused by scheduled or unscheduled maintenance, technical failures, cyberattacks, or force majeure events.
• Errors in odds, game results, or account balances that are corrected in accordance with these Terms.
• Unauthorised access to your account resulting from your failure to secure your credentials.
• Actions taken by third-party payment processors that delay or prevent the processing of deposits or withdrawals.

q778's total aggregate liability to you for any direct damages arising from your use of the Platform shall not exceed the total amount deposited by you into your q778 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit q778's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

q778 collects, processes, stores, and protects your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the Platform, you consent to the data processing practices described in the Privacy Policy.

q778 implements industry-standard security measures including 256-bit SSL encryption, two-factor authentication, and regular security audits to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and q778 cannot guarantee absolute security.

q778 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, identity verification providers, and regulatory authorities solely as required to operate the Platform and fulfil legal obligations.

q778 reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they meaningfully affect player rights or obligations — q778 will provide reasonable notice by posting the updated Terms on the Platform and, where practicable, notifying registered players via their registered email address or account notification system.

Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request account closure. The most recent version of these Terms, identified by the "Last updated" date in the header of this page, shall always be the version in force.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws applicable under the international gaming licence under which q778 operates.

In the event of a dispute between you and q778, you are encouraged to first contact q778 support via live chat to seek an informal resolution. q778 will use reasonable efforts to resolve all disputes in a fair, timely, and transparent manner.

Where an informal resolution cannot be reached, disputes may be escalated to the relevant dispute resolution body designated under q778's operating licence. q778 will cooperate fully with any such process. The outcome of a formal dispute resolution process shall be final and binding on both parties.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the q778 Platform, please contact our support team using the details below:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your q778 account dashboard after login
• Response Time: Email inquiries are typically responded to within 24–48 hours. Live chat responses are immediate during staffed hours.

All formal legal notices to q778 must be submitted in writing via the support email address above. q778 will acknowledge receipt of formal notices within five (5) business days.